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Customer Data Consultant

CaliberMind is excited to scale our customer success team! We are 100% focused on helping companies increase their revenue and the ideal candidate is similarly inspired. If you’re process-oriented, have experience working with B2B marketers, and have a passion for making people’s lives easier while advancing your own career, this position is for you.

Customer Data Consultant

Why CaliberMind?

  • Help us continue to redefine B2B marketing analytics and revenue operations
  • Join a SaaS startup growing over 180% per year and being acknowledged as a leader in B2B Analytics by Gartner and Forrester
  • Collaborate with and report directly to the VP of Customer Success
  • Work remotely OR from our offices in Denver, CO
  • Enjoy a highly inclusive and engaging culture
  • Get great benefits, including PTO, Health/Vision/Dental and 401k
  • Be part of a team that prides itself on our customer reviews
The Responsibilities:

Are you passionate about the importance of turning data into insights? Do you love turning customers into heroes? CaliberMind is pioneering new ways of thinking about revenue data, measurement, and automation. Using our industry-leading Customer Data Platform (CDP), we are enabling marketers to measure their ROI and get more out of their tech stack.

CaliberMind is excited to scale our customer success team! We are 100% focused on helping companies increase their revenue and the ideal candidate is similarly inspired. If you’re process-oriented, have experience working with B2B marketers, and have a passion for making people’s lives easier while advancing your own career, this position is for you.

As a Customer Data Consultant,  you will be responsible for actively managing the retention and customer satisfaction of a portfolio of assigned CaliberMind customers. Responsibilities include:

  • Working closely with CaliberMind customers to understand their business goals and objectives.
  • Ensuring CaliberMind is adopted into the customer’s daily workflow and generating positive ROI.
  • Developing, executing, and maintaining strategic account plans.
  • Hosting QBRs to drive business value and ROI.
  • Forecasting, identifying risk, and maintaining a strong customer renewal rate and growth rate in partnership with the VP of Customer Success.
  • Working closely with customers and internal teams to maintain visibility into product performance and customer feedback.
  • Proactively helping resolve issues promptly while minimizing customer churn.

 

The CSM will represent the voice of the customer at CaliberMind and work closely with internal teams to continue our company-wide obsession with Customer Success. We strive to foster an engaging and inclusive culture because we realize that happy and diverse people are at the root of our success. If this sounds like a breath of fresh air and a place where you’ll thrive as you take your career to the next level, we should talk!

Experience And Skills Required:
  • Experience working closely with B2B demand gen, marketing operations, sales operations, and analytics teams strongly preferred.
  • Some familiarity with the marketing tech stack: Marketing Automation, digital marketing technologies, data providers, B2B digital media. Experience using Marketing Automation, CRM or related applications is a plus.
  • 4+ years of Customer Success, Account Management, or Consulting experience, ideally from a high tech or SaaS company, where you developed strategies on assigned accounts to fully leverage technology solutions.
  • Experience advising customers on how to best use and adopt SaaS platforms for faster Return on Investment (ROI).
  • Strong analytical and communications skills
  • BA/BS degree is required.
  • Part-time travel could be required (less than 15%).

Perks working at CaliberMind:

  • Medical, Dental, and Vision
  • Health Savings Account (HSA)
  • 401K Plan
  • Disability and Life Insurance
  • 3 Weeks Paid Time Off
  • Stock Option plan