CaliberMind is excited to scale our customer success team! We are 100% focused on helping companies increase their revenue and the ideal candidate is similarly inspired. If you’re process-oriented, have experience working with B2B marketers, and have a passion for making people’s lives easier while advancing your own career, this position is for you!
We’re looking for a hands-on expert with data and analytics. In this role you'll support our Customer Success team with technical requests such as: data schema design, data integrations, ETL, data mapping, QA/troubleshooting, and custom report building. In addition you'll route overflow technical requests to teammates and collaborate on making customers happy! You’ll set the standard for solving tier 2 tickets, troubleshooting complex data issues and integrations. You’ll be supported by engineering (tier 3) and the Customer Success team (tier1). You will help route and prioritize tickets, and also be a hands-on contributor working actively to resolve them. You love working on tough data challenges and are experienced in building reports, data models, and writing SQL complex queries. You will monitor and report on ticket resolution metrics, and streamline our diagnostic and ticket resolution velocity. This, all while providing exceptional customer service.
Since CaliberMind is a highly analytical tool, a candidate who has worked with databases, SQL and/or BI tools will have a leg-up in this position. Reporting to the VP of Customer Success, you’ll partner with our Heads of Onboarding, Engineering, and Account Management team to ensure happy customers are getting huge value from our solution!
Base Compensation: $120,000 plus based on experience.
The Customer Success team, of which you’ll be a part, represents the voice of the customer at CaliberMind as we epitomize our company-wide obsession with Customer Centricity. We strive to foster an engaging and inclusive culture because we realize that happy and diverse people are at the root of our success. If this sounds like a breath of fresh air and a place where you’ll thrive as you take your career to the next level, we should talk!